Customer Testimonials
Fast friendly and customer focused service. I was genuinely impressed. best auto buying experience I've ever had.
Very fair and nice people to work with.I would recommend Carlos to any of my friends looking to purchase a vehicle.
Knowledgeable folks in service department and their checkin and checkout process is friendly, quick and questions answered with obvious knowledge.
Always a great experience at this dealership. Car ready on time. Friendly and reliable staff
I have been treated with respect and care by everyone there. Staff is courteous and attentive to your needs.
Had an excellent experience at West Herr Chevy East Syracuse! Thanks to the Salesman Chris and Finance Manager Jeff for making the process smooth and stress-free!
Amazing salesman and finance manager! Would highly recommend! From start to finish the process was great. Everything was done in a timely manner and exceeded our expectations.
Outstanding service! Everyone was very kind respectful and listened to my concerns. Very happy with my service!
Personable. I always feel that it’s the first time I’ve been in the dealership every time I go.
I leased a new trailblazer from Brian who was an absolute joy to work with. He made the entire experience easy and fun and he was very professional and top notch with every detail.!
Very helpful and was able to answer alll my questions that I had which was nice!
Dealership was fine but need to address the check engine light on the dash for problem in less then 12 hours of ownership
Place is very clean. Service writer was right there when I arrived. Took all the information and I was out in about a 1/2 hour
Service department is always friendly and show a positive attitude. It’s always a pleasure doing business with them
Absolutely a wonderful experience! Welcoming service staff, great accommodations in the lobby, by far one of the best cups of coffee I've had at a dealership and a regular at Starbucks! Trustworthy work!
I like the car choices and really like.the.people. The salesman was extremely helpful, Alex was a great help.
Each person we dealt with was knowledgeable, helpful, personable and very professional throughout the entire sales experience
Exceptional attention paid to our customer experience. Whole team approach was thorough and caring without being pushy or overbearing. In the end we got a great deal at a great price. Thanks Dante, Brandon, Dan D., Jacqui, and EJ for all your help👍
A1 service, Maddie, Brian and crew was excellent from the time I dropped off my vehicle until I picked it up. I would definitely bring my vehicle here for service again!
Brian, was fantastic to deal with. He made us very comfortable, and worked with our schedule.We’ll be back for future vehicle purchases for sure. Great job!!!!
Great experience with Carlos. He goes above and beyond. Knows how to treat people with care, respect, courtesy, and professionalism. He knows the GM product He’s a down to earth type of person. He’s not overly pushy trying to make the deal. I sat with him and ordered a 2024 2500 HD and he was very patient even after I added and changed options on the order several times. Carlos spent the extra time with me to make sure I got everything I wanted on the ordered truck. He is such a pleasure to work with. West Herr is very ...
I own a 2022 Chevy Colorado and I’ve had it a year and I’ve been in for service three times and every time I’ve been in the service departments been unbelievable don’t have to wait get right in the waiting room is awesome and the whole service is awesome so I wouldn’t go anyplace else
I had a very nice experience with this dealership, my salesman Michael Dupree was very knowledgeable and nice! Also The other Gentleman, Trey, was also very nice! Thank you for a pleasant experience!
Most of the time it is great. This week it seemed slow for an oil change. Very nice waiting area. The dog, Cocoa, was especially entertaining.
Working with Steve was a pleasure. He answered all questions and gave clear explanations. He is an asset to your company. Also a SU fan. What’s not to like.😊
I have had very good service for 12 years here.. this is my 5th lease with them.
Gina is the best. She went over and beyond getting us what we wanted. HAPPY!!!!
I’m happy with the service provided. I think the waiting time was excessive. Better targeting of the schedule might improve the situation.
Excellent experience from the moment I left my car off for service. Excellent experience when I picked it up. Jim was so helpful since I had a broken left foot. He when out and dropped off my car at the front door Nice dealership. Thanks Ben
They were very courteous and professional. I will definitely be using them for all of my future needs.
Taylor Disco was wonderful. So friendly and polite Answered a my questions Was very helpful. My last 2 times there I wasn’t very happy when I left. Taylor made up for the other visits. Thank you Taylor
My sales rep Emma was outstanding. She was very knowledgeable, courteous and professional. Overall experience was excellent
Incredible service, Coy was great to work with. Would recommend 10/10. Very happy with my deal
I had a great experience at this dealership. Everyone was so friendly . Carlos went above and beyond in helping me get the car I wanted! I love that they even bought me lunch. I would definitely recommend this dealership to my friends and family!
Honest and trustworthy. Fantastic people skills and went above and beyond. Anything I asked for they got me with no problem from sales to finance was all amazing team and will definitely use them for another vehicle. Gina and Jackie were awesome
Always a positive experience at the West Herr East Syracuse location! Excellent personnel in all departments.
I brought my 2014 Chevy Cruise in for service and the staff and mechanical staff and check in and check out staff were knowledgeable and professional. The car is running great and I am happy with the dealership
Alex the "king" provided the best sales transaction! Can not say enough about the gentleman!
Sales guy Alex was excellent, the back in forth with the finance guy was not the best. It was stated at the get go we wanted to go to our own bank and it was like pulling teeth trying to get a bill of sale. Alex was great to work with, delivered the vehicle the day he said even when they had forgot the paperwork from the West Here of Ford dealer.
Dependable,always assist me from the receptionist, sales,service.,every department seek to satisfy you.Ive been coming there for years
I showed up for a note for a waiting appointment for oil, change, tire rotation, and everything went well. Great service short weight very happy.
Many used and new car options at West Herr. We had to wait to see it in person but it worth the wait!
They were very nice and concern with my problem. And they let me know what was wrong with me car.
Went for n.y. state inspection. Was done in no time. As usual went well.
Very nice Dealership to work with are salesman Dale was the best top natch .happy
Alex was great to work with. He went above and beyond. Great customer service and one very happy customer.
The very best personal service I have ever had when purchasing a car. Highly recommend Michael Zappala! He is knowledgable, enthusiastic and he patiently answered all my questions. Looking forward to driving my new TRAX. Thank you to the great staff at Herr Chevrolet.
Alex is the xxxxing best. Just a great dude. I refer everyone I know to him.
Great experience. Appreciate Tom, Mikey, EJ, Daniel who welcomed and guided me through Trax purchase.
Very friendly staff. Explained all features of new vehicle reviewed and explained warranty options without being pushy. Stayed late so I could pick up my vehicle the day it arrived since I had waited weeks for it to be delivered
Being a long time customer of Gina her usual professionalism is well documented...I will be back and recomend others.
Ashley is an excellent customer service representative. The work was done professionally and on time.
Loved working with a women for this first when purchasing a car. Your rock Gina!
Mike Zappala is the best salesman! Always takes care of our family personally! We really appreciate him!
Easy, friendly transaction from selection to purchase. Great assistance with explaining technology, discounts, and financing.
I had my first oil change on my chev Colorado truck, I was able to drive right in without appointment to get my oil changed.I couldn’t believe how fast they were done the service department was out standing.
Excelente buen trabajo del señor Carlos voy a recomendarlo por que hace un trabajo súper bueno
Very courteous people and my car was left clean after my oil change which is a HUGE PLUS in my book!! The wait was long for having an appointment but I could see that they were extremely busy which made it not so bad. Friendly atmosphere.
Excellent response time, assistance and communication., great pricing as well. Would buy here again in the future.
East Syracuse Chevy has always been a great dealership to work with. I’ve been a customer off and on since the seventies and never had a bad experience.
Service facilities are top notch. Personnel are courteous, friendly, and efficient. Service is always completed when promised.
Bought my 2019 Silverado from E Syracuse Chevy Just had my 55000 maintenance done I have no complaints they always take care of the customers Zach was very helpful Gunther
Worked with Coy Whittaker. Told him what I had in mind and what I had for money and he found me the perfect car. I will certainly be going back to Coy for my next car. Whole process took less than 2 hours on my first visit and I had the car I wanted.
We had a professional GREAT experience. They went above and beyond to accommodate us and find a car that matched what we were looking for. Gina has always gone the extra mile for us and we don’t plan to go anywhere else when we are car shopping!
Alex did a great job! He helped me order the vehicle I wanted and everything went smoothly. He takes pride in his work and was a pleasure to deal with.
All the sales people were very friendly...I bought my car from Carlos. Who was an exceptional salesperson. I really have never dealt with such a caring ...down to earth person..He certainly wasn't the typical car salesman.......HE WAS GREAT !!!
I loved how they have an express lane for routine maintenance it was drive rite in and get it done no appointment needed
Clean prompt and professional. They got me in fast to complete my state inspection. Great job
I am very happy with the service I receive at East Syr Chev. The staff is always courteous and helpful. Eric does a great job servicing my corvette and he always is available to answer any questions I have.
they was very nice and friendly when I drove up they came up to the car ask what needs to be done
I enjoy going to this dealership because it is conveniently located and the staff is friendly and very attentive.
This was the best car buying experience I have ever had, from start to finish. The people @ this dealership bend over backwards to make their customers happy they went there. Very professional, yet caring and friendly, a combination that is lacking in a lot of customer service these days.
Gina R ,lizzio,was very informative and professional. Dealership atmosphere very pleasant, l highly recommend Gina. She made my car shopping very comfortable. Sincerely Yours. Sandra D Johnston
Work was done promptly and I had my vehicle back quickly and at the time I was told.
Very friendly and professional. I had my NYS inspection, oil change and had them swap my winter tires for my all year ones. I mistakenly brought the wrong tires, but they called to let me know in time for me to bring the correct ones! The job was completed in full and I didn’t have to make another appointment! Great!
Always good service at an East Syracuse Chevy. They said it would be a while that the recall I had would take a hour and the oil change but it was in and out great job as always east Syracuse Chevy.
I had a wonderful experience from start to finish.. Gina was accommodating in every way from my physical comfort to my comfort with the car I was purchasing.. could not have been any better in any way.
The sales and service was great very nice dealership would definitly go to the in the future
I have always had great experiences at East Syracuse Chevrolet. The sales and service departments have been wonderful
They did great job to my car I really appreciate that and they are very helpful
I love this dealership they take care customers very good I love them for really
We have purchased seven autos from East Syracuse Chevrolet and from Mikey Z. this is our fifth. This purchase by far was the hardest Mikey worked for us along with EJ the GM who got involved to complete the deal.
I worked with both EJ and Steve Shallcross. This was my first time leasing a car on my own and they made the process seamless. They were extremely patient and helped me every step of the way. I had no time to stop in to look/test drive cars so I gave some items that I was looking for in a car and had EJ and Steve look for what was in my price range. Within 48 hours I picked up my car. The paperwork was super fast and Steve took me out to the car and went through anything I ...
Very friendly and helpful. Had a large inventory of the car that I was looking for. Excellent staff
Had a great salesman. Mike Morrisey was very polite and always answered all my concerns.
Alex was great to work with over at East Syracuse Chevrolet. We originally ordered a new traverse. Instead of waiting to get one Alex kept his eye out for the perfect one that met our family needs. With his help we were able to get into our new vehicle months early. The efficiency of his work was outstanding. If we ever need anything again we’ll be sure to go back to East Syracuse.
My sales person was excellent. He knew what I wanted in a vehicle and found one for me Larry went out of his way to make my purchase easy